Refund policy
No Cash Refunds
We do not offer cash refunds. All sales are final. However, we are committed to ensuring customer satisfaction through alternative solutions.
Exchanges
We offer exchanges for items of equal or greater value within 30 days of purchase. Customers are responsible for any price difference and return shipping costs. To request an exchange, contact us at info@islandtreasures.nl.ca with your order number.
Store Credit
In certain circumstances, we may offer store credit at our discretion. Store credit can be used for future purchases and does not expire.
Damaged Items During Shipping
If your item arrives damaged due to shipping, we will replace it at no cost. Please contact us within 48 hours of delivery at info@islandtreasures.nl.ca with photographic evidence of the damage and your order number.
Defective Products
Items that are defective due to manufacturing issues may be exchanged for the same item or store credit, at our discretion.
Return Process
All returns must be pre-authorized. Contact us before sending any items back. Unauthorized returns will not be accepted.
Return Address
Authorized returns should be sent to:
- Corner Brook: 44 Maple Valley Road, Corner Brook, NL A2H 6J3
- Port aux Basques: 16 Main Street, Channel-Port aux Basques, NL A0M 1C0
Contact Information
For questions about exchanges or damaged items, please contact us at info@islandtreasures.nl.ca.
